Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when signing up for our services, including:

• Full name and contact information
• National ID or passport number (for identity verification)
• Service address and billing address
• Payment information
• Device and connection information for technical support

2. How We Use Your Information

Your personal information is used to:

• Provide and maintain our services
• Process billing and payments
• Communicate service updates and maintenance schedules
• Provide customer support and technical assistance
• Improve our services and network performance
• Comply with legal and regulatory requirements

3. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls to protect your personal information.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service partners involved in delivering our services
• Payment processors for billing purposes
• Regulatory bodies as required by law
• Law enforcement when legally obligated

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Opt out of marketing communications

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website.

10. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer.