Terms & Conditions

1. Agreement to Terms

By accessing and using Internet @ Home services, you agree to be bound by these Terms and Conditions.

2. Services

Internet @ Home provides internet connectivity, cable TV, CCTV solutions, networking services, and IT product sales.

3. Service Availability

While we strive to provide uninterrupted service, we do not guarantee 100% uptime. Scheduled maintenance and unforeseen circumstances may cause temporary service interruptions.

4. Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or violations of any applicable laws
• Distributing malware, viruses, or harmful code
• Sending spam or unsolicited communications
• Infringing on intellectual property rights
• Attempting to gain unauthorized access to systems

5. Payment Terms

• Bills are generated on the 1st of each month
• Payment is due by the 10th of the month
• Late payments may result in service suspension after the 15th
• A reconnection fee may apply for suspended accounts
• All fees are non-refundable unless otherwise specified

6. Equipment

Equipment provided by Internet @ Home remains our property unless explicitly sold to you.

7. Service Modifications

We reserve the right to modify, upgrade, or discontinue services with reasonable notice.

8. Limitation of Liability

Internet @ Home shall not be liable for indirect, incidental, special, or consequential damages arising from service use.

9. Termination

Either party may terminate service with 30 days written notice.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Dispute Resolution

Any disputes shall be resolved through arbitration in Dhaka, Bangladesh.

12. Changes to Terms

We may update these terms from time to time. Continued use of services after changes constitutes acceptance.

13. Contact Information

For questions about these terms, please contact us.